Data Breach At State Department of Revenue

Mass Department of Revenue (Credit: MASS Department of Revenue)

BOSTON, MA (WBZ-AM) -- The personal info of thousands who pay child support in Massachusetts was apparently delivered to the wrong employers.

These were wage garnishment notices that went out to employers last week. 

The businesses notified the State Department of Revenue of the mistake. 

Revenue spokeswoman Natalie Dailida says it was an error in coding by Accenture -- the company that developed their new child support system. 

Full DOR Statement 

“Late last week, DOR was alerted by several businesses that they had received notices by mail containing personal information of individuals with child support obligations who were not their employees. It has been determined that a coding error by Accenture, the system’s designer and developer since the contract was signed in 2012, caused this issue. DOR takes the security of its customers’ data seriously and will work with Accenture to ensure the problem is immediately corrected. There is no reason to believe that information will be used inappropriately. In fact, DOR continues to receive significant numbers of returned unopened envelopes from employers and the United States Post Office.”

A spokeswoman for Accenture says it is working with the DOR to resolve the situation and provide credit monitoring for all those affected. 

Full Accenture Statement

“Accenture takes data security very seriously and takes responsibility for these coding errors within the COMETS HD system. We are working closely with the Massachusetts Department of Revenue to resolve the situation and we will provide credit monitoring service for all affected individuals.”

In March, the DOR acknowledged the system had failed to make timely support payments to 1,500 families.

Earlier this year the DOR revealed a data breach that may have affected close to 40,000 businesses.

WBZ NewsRadio1030's Lana Jones reports.


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