BOSTON (WBZ NewsRadio) — While the Orange Line shutdown and partial Blue Line shutdown left many residents and visitors confused in what felt like an MBTA maze, MBTA Transit Ambassadors were the people holding it all together.
Those wearing a red shirt with a "T" outlined in a circle are MBTA Transit Ambassadors, and they are the people helping the shutdown run as smoothly as possible. When travelers need assistance finding a shuttle bus or have other T related questions, they are the people to ask.
"Tell me what you need, let me figure out the best way to get you there. You may be late the first day, but you're going to be on time the second," MBTA In-Station Customer Service Manager Anita Gonzalez told WBZ's Karyn Regal.
The shutdown has posed a challenge to not only those riding the T, but to Transit Ambassadors as well. They ask for riders' patience while they try and help navigate them to their destinations.
"We're doing the best we can under incredibly challenging circumstances. We are giving customers grace, please give us grace. Thank you for giving us the opportunity to serve you," Gonzalez said.
She told Karyn that MBTA employees have spent a lot of time planning the potential outcomes and thinking of the "what if" scenarios.
While the shutdown has been difficult, Gonzalez is happy to help and talk to those who need assistance, "I love people, peopling is my thing, that's my business," she said.
"At the end of the day it's about supporting each other and understanding that we are all in this together," Gonzalez said.
WBZ's Karyn Regal (Karynregal) has more: