BOSTON (WBZ-AM) -- Days after the nor'easter, the city is still cleaning up and removing snow--but for some residents, the response time is too slow.
Melissa Garside has complained to the City of Boston about a perennial problem outside her home in Chinatown.
The blind woman told WBZ NewsRadio 1030's Bernice Corpuz she could not cross the street, because snow still covers the crosswalks at the intersection of Washington and Essex Streets.
"As a blind person, we rely on tactile cues to navigate," she said. "When there's snow on the ground, and there's snowbanks, those tactile landmarks are buried."
Four days after she filed a complaint on the city's 311 app, she finally got a response--which said "No violation found at time of inspection"--but the above video, shot by Corpuz, shows otherwise.
Piles of snow blocked crosswalks across the city, limiting access for handicapped people.
In South Boston, a mound at the corner of East 5th Street and H Street appears to be well over 5 feet tall--and it's partially blocking a handicapped ramp on the sidewalk.
Local residents like Kathy say it's difficult to walk around these piles on every street corner.
"The scariest part of the whole thing is the cars can't see the little ones," she said. "I have a 13-year-old and I'm nervous for her to go across the street to the store--and I live right here--because the cars can't see the kids. The city should really do something about it."
WBZ NewsRadio 1030's Bernice Corpuz reports