BOSTON (WBZ NewsRadio) — According to the Boston Public Health Commission, anyone with concerns or questions about possibly having COVID-19 or being tested for the virus should not call 911.
Instead, BPHC is asking anyone with coronavirus-related concerned to either call their primary care provider, or to call the non-emergency hotline number 2-1-1.
A BPHC spokesperson says Boston EMS is seeing a recent uptick in calls over COVID-19 concerns, many of which are not emergency-related calls.
The Commission says 911 is the right number to call if someone is having trouble breathing or chest pain. However, EMS wants to ensure there are enough resources available for emergency situations. EMS and other first responders do not have coronavirus testing kits.
Instead, BPHC says people with questions about possible COVID-19 exposure, mild symptoms, and getting tested for coronavirus should call their doctor, or call 211.
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