BOSTON (WBZ NewsRadio) — One day after two-hour delays left riders cold and frustrated on the Fitchburg MBTA Commuter Rail line, WBZ NewsRadio's Jeff Brown spoke to Keolis Public Affairs Director Tory Mazzola about the service.
"Let me first just apologize to the Fitchburg Line riders who did experience those significant delays yesterday on the Fitchburg line," Mazzola said.
Customers vented their frustrations on social media Tuesday, saying they were waiting more than 90 minutes for replacement trains—and that, when those trains arrived, they were overcrowded.
Trains Delayed Nearly Two Hours On Commuter Rail's Fitchburg Line
Mazzola said service had "bounced back" Wednesday, with about 96 percent of trains on time during the morning commute.
There were more delays Wednesday morning on the Framingham, Franklin, and Kingston Commuter Rail lines—WBZ NewsRadio heard from customers who said they're used to it.
"We want our customers to be able to rely on Commuter Rail," Mazzola said. "We want them to be able to take the train and know that it can get them to and from the places they want to go. I think many of the investments the Baker administration, the MBTA and Keolis made are starting to show some benefits, but it's certainly not fast enough, and there's much more work to do."