Photo: Jay Willett/WBZ NewsRadio
BOSTON (WBZ NewsRadio) — Starting Sept. 8, the Massachusetts Bay Transportation Authority will begin issuing citations and warnings to riders who don’t pay their fares.
Fare Engagement Program representatives, who have been placed at stations since the program started in October 2024, will visually check rider fares.
The MBTA reported that in the first few weeks of representatives being present, fare collection increased 35%.
“Our riders deserve a safe and reliable mass transportation system that is available for them when they need it,” MBTA General Manager and CEO Phillip Eng said in a press release. “With strong support, we are making significant progress, but to sustain it, we owe it to our riders and the public at large to do our part and collect all appropriate fare revenue. It’s about a responsibility we have and fairness for all.”
Representatives can be spotted wearing blue shirts, khaki pants, and MBTA identification. They have access to Google Translate, and many speak a second language in addition to English.
The plan implements a warning-first system, allowing riders to learn about fees before being held accountable. A first offense would be a warning, which would be handed or emailed to the rider.
Any following offenses would outcome in a civil citation with a fine of $50.
Plans in the future could have representatives on board buses and line trolleys to confirm payment and provide riders with assistance.
More information can be found on the MBTA website here.