Progress Being Made Following Steamship Authority Cyberattack


Nantucket And Martha's Vineyard Struggle With Tourism Due To COVID-19

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CAPE COD, Mass. (WBZ NewsRadio) — If you plan on heading to Nantucket or Martha's Vineyard to beat the heat, be prepared to wait.

Officials said the ongoing ransomware attack at the Steamship Authority is holding up the reservation process, however some progress has been made.

While online reservations are still out and credit card use remains extremely limited, the SSA announced that reservations can now be made or changed in-person at all five terminal locations.

However, if you don't live there, you may run into a problem. The SSA is only taking those in-person reservations for islander preferred spaces, which are only available to seasonal and full-time island residents.

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If you're not an islander, you will need to call the Mashpee Reservation Office, which is the only phone line available for reservations.

But there is one problem, the SSA said that the reservation office is experiencing extremely a high call volume at this time and is only accepting reservations for travel through next Wednesday.

Officials said they're trying to work through these challenges and add, they've extended hours at the reservation office from 7 A.M. through 6 P.M. through Friday. 

WBZ NewsRadio's Tim Dunn (@ConsiderMeDunn) Reports:

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(Photo: Getty Images)