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PLYMOUTH, Mass. (WBZ NewsRadio) — Proposed regulations could bring changes to self-checkout in grocery stores.
Mass. State Sen. Paul Feeney introduced a bill that would put limits on self-checkout stations to eight per store, or potentially face fines. It would also require one dedicated employee for every two stations in operation. Businesses would also be required to have a minimum of one traditional checkout station for every two self-checkout stations.
Some shoppers at Stop and Shop in Plymouth were happy to hear about the new bill, and said self-checkout can become confusing and more time consuming.
"I always seem to have trouble with the self-checkout line," one said. "I very rarely use it," said another. One shopper said she thinks, "they should go back to [traditional] checkouts, and give people more jobs."
Some other shoppers like Nancy, a Kingston resident, think traditional checkouts aren't efficient enough anymore. "I just think it's an extra step and it slows you down grocery shopping," Nancy said.
Many customers had complaints about the lack of staff to help when something goes wrong at a self-checkout station.
WBZ NewsRadio’s Jim MacKay (@JimMacKayOnAir) reports.