Return Policies Facing Changes In Wake Of COVID-19

BOSTON (WBZ NewsRadio) — A lot of stores have either halted returns altogether or amended their return policies in the wake of the pandemic.

Dollar Tree in Quincy Center will not allow returns, while at TJ Maxx and Olympia Sports are allowing temporary returns since the dressing rooms are now closed.

Returned items are being set aside for at least 24 hours and wiped down before being returned to the sales floor.

Karen, a shopper, bought some candles at TJ Maxx, but said with the dressing room closed she won't be purchasing clothes anytime soon.

"I usually would try on my pants so I'm not looking for any clothes right now," Karen said.

She tried to return something at Walgreens with the receipt and was turned down.

"I don't think it's fair, but I guess because it left the store and they don't know where it's been," Karen said. "They are not taking it back, but they can sell it to us, so that's not fair either."

WBZ NewsRadio's Kim Tunnicliffe (@KimWBZ) reports

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