YORK, Maine (WBZ NewsRadio) – A server experienced firsthand the hardships of working in the current restaurant climate over the July 4th weekend.
An angry customer, waiting for a table on a busy night, apparently swore at Tammy Ramsey and one of her coworkers, before storming out.
A few weeks later, however, a letter arrived at the restaurant addressed to Ramsey.
In an apologetic format, the man said he never acts in that manner toward restaurant workers, especially during these tough times. The man also mentioned that he had a few drinks, which likely played a part in his outburst.
“You never want to be ‘that guy’ and that day I was ‘that guy.’ Sincerely sorry,” he wrote. Enclosed with the letter was a $100 bill.
“Honestly it gave me the goose bumps,” Ramsey said to WBZ-TV. “I believe there’s genuinely nice people out there and we all make mistakes.”
Ramsey also mentioned that she is guilty of being rude to customers in the past and feels the writing a letter to apologize is commendable. In terms of treating restaurant staff, Ramsey wants people to be patient, kind and understanding.
“I really just want people to know that we’re working our hardest, we’re working long hours, we’re understaffed in the front of the house and the back of the house,” she said.