Photo: Madison Rogers/WBZ NewsRadio
BOSTON (WBZ NewsRadio) — A ribbon-cutting ceremony was held on Wednesday at Boston City Hall for the new 311 Constituent Service Center, which operates a non-emergency line for city services and information. The new hub is located on the seventh floor, and is open 24 hours a day, seven days a week, and 365 days a year.
“They are really the eyes and ears and first point of contact for so many residents across our city,” Mayor Michelle Wu said at the grand opening. “[It’s] one of the most important services that is provided throughout the entire city government.”
While at the event, Mayor Wu strapped on a headset and took a call from a Dorchester resident about broken glass on the road.
The 311 center gets about 1,100 calls on weekdays and even more through the app, answering questions about everything from broken street signs and graffiti to potholes and parking tickets.
“It’s doing the little things makes the big things go smoother,” said Frank, a 38-year-veteran worker of the call center.
Mayor Wu added that the 311 service is a long standing tradition in the City of Boston.
WBZ NewsRadio's Madison Rogers (@madisonwbz) reports.
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