CAPE COD, Mass. (WBZ NewsRadio) — Officials provided an update on the current situation at the Steamship Authority, after the agency's computer system fell victim to a cyberattack.
The Steamship Authority provides all ferry operations between mainland Massachusetts and the islands of Martha's Vineyard and Nantucket.
Officials said they expect operations between the Cape and the islands to be impacted again Thursday, following the ransomware attack on Wednesday.
In a statement the agency said, the ticketing process is still not fully operational, which includes online and phone reservations. Customers are still unable to make or change reservations online or by phone.
Officials said, existing reservations are being honored and rescheduling and cancellation fees will be waived.
Currently, the credit card terminals are not working, and customers are being asked to use cash for any transactions. Also, officials are not disclosing any details of the attack.
According to the Vineyard Gazette, the Coast Guard has confirmed that the FBI is assisting in the investigation.
WBZ NewsRadio's Rob Woodard Reports: