NightSide News Update. We begin the program by bringing you four news segments with different guests on the stories we think you need to know about! Tune in at 8PM for this insightful hour!
Can I Speak to a Human, Please?! While AI chatbots are taking over customer service, a majority of us would rather wait and speak to a human being. A Callvu survey found that if given the choice between a human or a bot, an overwhelming 81% said they would wait at least some amount of time to talk with a live agent. Furthermore, in a head-to-head comparison, live agents were perceived to be better suited to perform 7 out of 10 critical customer service tasks. Share your AI chatbot experiences with us! Richard Weylman, a customer service expert, joins us to discuss.
A “Stormy” Day for the Trump Trial. On the 13th day of Donald Trump’s hush money trial, former porn star Stormy Daniels took the stand. Daniels recounted an alleged sexual encounter she had with the former President. Trump faces 34 felony counts of falsifying business records to cover up a hush money deal with Daniels to boost his electoral prospects in the 2016 presidential election. We discuss what enfolded in court today.
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